​​​​​​​Disaster Planning

Why do some companies emerge from a product recall smelling like roses, while others don't emerge at all? A good disaster management plan requires far more thought and planning than simply complying with government standards. In a world working at internet speed, identifying potential product issues, managing product recalls, disseminating important information and addressing customers all must be planned for and practiced.

Disaster planning should address the follow key elements:​

Disaster avoidance

  • Are your customer support, social media, and other customer interaction points tuned to identify potential issues?
  • A preemptive, sef-imposed recall is far more desirable than a government mandate

A recall plan

  • Do you have one?
  • Do you practice?
  • Do you review and modify when you have ERP or other process changes?
  • How accessible, understood and “off the shelf” is your recall playbook?

A gap analysis in the traceability functionality in your ERP system

  • Traceability is only as successful as the integration points along the way
  • Internal and external gaps should be identified and remedied, and tested regularly

A customer-centric approach 

  • Government oversite will never go away but your customers might

To learn more, download our Top 10 Tips for Surviving a Product Recall​​, and our Total Recall: The True Cost of Foodborne Illness Infographic​.