​Customer Relationship Management (CRM)​

Successful customer relationship management (CRM) implementations require a clear, strategic vision and commitment to making it work. In addition, there needs to be a comprehensive blueprint of the future state and a roadmap to guide enterprise CRM implementation success, what we call "Customer 360," a complete understanding of your interactions with your customers.  

CRM workflow and business processes are fundamental to providing a Customer 360 view, leading to measurable results and a strategic advantage. It is critical that businesses leverage CRM consulting experts with the experience to optimizing business processes to reduce operational costs, improve customer service, expand employee and customer value, and grow the organization. 

Edgewater Consulting's CRM Success DialMicrosoft Dynamics CRM

Edgewater has been a Microsoft Gold partner for over ten years and has extensive CRM consulting experience in Microsoft Dynamics CRM through Edgewater Fullscope.