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As the scope of shared service models continues to expand, a corresponding expansion of the collaboration among participating entities will necessarily begin to include shared compliance targets and responsibilities, and assessment of competitive performance in a variety of heterogeneous micro-markets where the extended enterprise operates.
Organizations pursuing this stage are often seeking to answer key analytical questions such as:
Are we Reconciling our Charges, Payments & Costs with our Accountability Models?
The following Action Plans are concrete steps organizations must consider for progressively achieving this stage.
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Identify actual expenditures (payments) for measured populations, and align with contracted discounted fees for targeted services by parties
Compare aggregate and segmented expenditures against targeted fees; perform segment performance analysis
Forecast financial outcomes by population, segment and service areas
Identify savings on actual expenditures (payments) by comparing aggregate and segmented expenditures against targeted fees
Identify costs and resources to deliver services, align with payments along all relevant dimensional attributes
Assess savings by population, segment, service area, and contract area
Align service delivery events and resources with shared, coordinated value streams and collaboration terms; measure shared performance
Quantify value realization and reconcile financial events and outcomes to service delivery events, participants, resources and costs; assess shared value and allocate to contributors (events, resources, etc.)
Define models for aligning value and cost contribution with anticipated incentives and payments
Examine factors for defining models (e.g., volumes, charge levels, quality measures, cost reduction, etc.)
Apply models and reconcile actual outcomes with projected models
Prepare payment, cost and/or penalty allocation based on results of reconciliation of models and actuals
Identify shared responsibilities for coordinated collaboration and corresponding performance criteria and measures
Establish shared compliance targets and responsibilities, time frames and accountabilities; monitor performance