Edgewater Consulting blends advisory expertise withtechnical services to create new digital business models
All manufacturers must successfully manage their customers and keep them satisfied, but doing so is easier said than done. Microsoft Dynamics CRM, coupled with EDGE Customer Service Assistance (CSA), supports three very important areas.
Because EDGE CSA provides a single customer database, including synchronized Dynamics CRM and ERP data, revenue opportunities are automatically populated and delivered to the sales pipeline.
A single data source system empowers the sales team members with knowledge of prior customer purchases, repairs, returns and replacement information.
EDGE CSA extends the Dynamics CRM platform to provide visibility and control over product giveaways, customer discounts and unapproved customer quoting.
CRM for Quoting and Forecasting
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