Customer Service Assistance (CSA)

All manufacturers must successfully manage their customers and keep them satisfied, but doing so is easier said than done. Microsoft Dynamics CRM, coupled with EDGE Customer Service Assistance (CSA), supports three very important areas.

Manage the Install Base and Help Increase Repeat Business

Because EDGE CSA provides a single customer database, including synchronized Dynamics CRM and ERP data, revenue opportunities are automatically populated and delivered to the sales pipeline.

Personalize Service and Improve Customer Retention

A single data source system empowers the sales team members with knowledge of prior customer purchases, repairs, returns and replacement information.

Control Pricing and Discount Quoting Approval Processes​

EDGE CSA extends the Dynamics CRM platform to provide visibility and control over product giveaways, customer discounts and unapproved customer quoting.

 

Recent Articles

Edgewater Consulting Blog - CRM Will Become Consumer Relationship Management

Consumer RM

Read Blog Post

Edgewater Consulting Download - Customer Relationship Management (CRM) Strategy

CRM Strategy

Download solution sheet

Edgewater Consulting Download - EDGE PRM Solution Sheet

EDGE PRM Solution Sheet

Download Solution Sheet