Edgewater Consulting blends advisory expertise withtechnical services to create new digital business models
If we view the Web and all of its manifestations as the sea and a corporation as the cuttlefish, with CRM as part of its brain and nervous system, the evolutionary comparison is a compelling analogue. In early life, the organism looked inward to its development to organize its cellular organization; however, it quickly had to shift its view externally to survive the environment.
Changing Face of the Life Insurance Consumer
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Voice of the Customer - Kano Analysis
CRM for Policy Holders and Agents