​Hypertherm Case Study

Hypertherm is approaching its future keeping their customers front and center.  The company understands changes in technology have increased customer expectations. Today’s customers have access to more information than ever before, making it critical for companies like Hypertherm to better support customers as they navigate the content available to them. With the customer as the focus, Hypertherm hoped to personalize the customer experience and increase satisfaction across all customer touch points. To provide an innovative, connected and personalized customer experience, Hypertherm embarked on an initiative to transform their digital presence. 

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