​​​​​​​Industry Trade Organization Rethinks Operations

A non-profit health fund that provides health benefits to participating members and their families was relying on a 20-year old benefits management system to run their entire business. Evolving benefits and turnover of critical IT staff left the customer managing some new processes manually with minimal IT support. They recognized the increased workload on their staff and the high risk associated with the potential failure of the benefits man​agement system and took action to find a solution.

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