Edgewater Consulting blends advisory expertise withtechnical services to create new digital business models
Similar to the way business data evolved from simple reporting into Business Intelligence (BI), as customer data gets more complex and varied, putting everything together and drawing conclusions and trends from it will need to employ similar methods and tools. This is primarily a mindset change from the somewhat passive "analytics" to the broader and much more active role of managing and providing customer intelligence. Edgewater Consulting will help your organization aggregate all of your customer interactions to develop KPIs and reports that allow you to respond quickly to change.
Edgewater Consulting can help its clients to:
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